Parking Enforcement

PARKING ENFORCEMENT

OPEN SILVERTRAC APP.
SIGN IN
SELECT "PARKING ENFORCEMENT" (IF APPLICABLE).
CHOOSE SITE.
SELECT "PARKING ISSUE".
FILL IN DETAILS. ISSUE TYPE "PARKING VIOLATION (BOOT-TOW-WARNING)".
TAKE PHOTOS OF ALL WINDOWS, EXPANDED VIEW OF VEHICLE, TIRE YOU ARE PLACING BOOT ON (BEFORE & AFTER PUTTING BOOT ON), CLOSE UP OF ANY PERMITS IN WINDOWS, PARKING SPACE # (IF VEHICLE IS PARKED IN AN ASSIGNED SPACE, HANDICAP SIGNS IF PARKED IN A HANDICAP SPACE WITHOUT A PLACARD OR HANDICAP PLATES. ENSURE PHOTOS ARE CLEAR AND NOT BLURRY. [SEE EXAMPLES BELOW]. YOU CAN TAKE UP TO 10 PHOTOS IN A SINGLE REPORT. IT IS RECOMMENDED YOU USE ALL 10 PHOTOS SO YOU HAVE ALL VIEWS COVERED.
ADD AUDIO FILE IF VEHICLE OWNER IS PRESENT AND BEING VERBALLY AGGRESSIVE (OPTIONAL).
ADD NOTES:
- LOG TIME (TIME YOU ARRIVED ON-SITE AND LOCATED VEHICLE)
- IMMOBILIZED TIME (WAIT 10 MINUTES THEN NOTE THE TIME YOU PLACED BOOT ON VEHICLE)
SUBMIT ISSUE.

RESPONSE TIME
ONCE VEHICLE OWNER HAS PAYMENT READY, THE PARKING ENFORCEMENT OFFICER MUST ARRIVE TO PROPERTY WITHIN:

TAKING THE BOOT OFF:

COLLECT PAYMENT (WE ONLY ACCEPT CASH, CASHIERS CHECK, OR MONEY ORDER).
OPEN SILVERTRAC APP.
SIGN IN
SELECT "PARKING ENFORCEMENT" (IF APPLICABLE).
CHOOSE SITE.
SELECT "PARKING ISSUE".
FILL IN DETAILS. ISSUE TYPE "BOOT RELEASE".
TAKE PHOTOS OF TIRE AFTER BOOT RELEASE (TO SHOW CONDITION OF THE RIM) & RECEIPT. [SEE EXAMPLES BELOW].
ADD AUDIO FILE IF VEHICLE OWNER IS PRESENT AND BEING VERBALLY AGGRESSIVE (OPTIONAL).
ADD NOTES:
- SETTLEMENT REQUEST TIME (TIME THE OWNER OF VEHICLE CALLS WITH PAYMENT READY)
- BOOT RELEASE TIME
PROVIDE VEHICLE OWNER WITH RECEIPT
- TAKE PHOTO OF RECEIPT IN SILVERTRAC
- RECEIPT NEEDS TO BE FILLED OUT COMPLETELY.
SUBMIT ISSUE.