REPORTS

  1. ALWAYS FILE A SEPARATE REPORT FOR:

    1. INCIDENTS

    2. SUSPICIOUS ACTIVITIES/PERSONS

    3. DISTURBANCES

    4. PROPERTY DAMAGE

    5. POLICE/FIRE/MEDICAL ONSITE

    6. PARKING VIOLATIONS

  2. INCLUDE DETAILED NOTES:

    1. WHO IS THE REPORTING PARTY AND WHO IS THE REPORT ABOUT (NAME AND ADDRESS)?

    2. WHAT IS THE REPORT ABOUT?

    3. WHEN DID IT HAPPEN (TIME FRAME)?

    4. WHERE DID IT HAPPEN (LOCATION)?

    5. WHY DID IT HAPPEN (WHAT LEAD UP TO THE INCIDENT)?

  3. CHECK SPELLING AND GRAMMAR BEFORE SUBMITTING REPORT.

  4. INCLUDE PHOTOS AND AUDIO FILES.

disturbance report.png
DISPATCH CALL
00:00 / 02:29
PERMISSION TO ENTER
00:00 / 00:14
NOISE
00:00 / 00:32
NOISE 2
00:00 / 00:33
MAKING CONTACT
00:00 / 00:14
MAKING CONTACT 2
00:00 / 00:27
disturbance report photo.jpg

DISTURBANCES

  1. ALL DISTURBANCE REPORTS SHOULD INCLUDE:

    1. REPORTING PARTY’S NAME, ADDRESS, PHONE #.

    2. IF REPORTING PARTY WOULD LIKE A FOLLOW-UP BY PHONE CALL OR KNOCK ON DOOR.

    3. MOST OF THE TIME DISPATCH OR SUPERVISOR WILL PROVIDE THIS INFO IN THE REPORT BEFORE IT IS ASSIGNED TO NVSS OFFICER.

  2. IF NOISE CAN BE HEARD:

    1. LOCATE DISTURBANCE.

    2. IF EXCESSIVE NOISE CAN BE HEARD ADD AUDIO FILE IN SILVERTRAC APP OF NOISE.

    3. TAKE PHOTO OF APARTMENT NUMBER.

    4. KNOCK ON DOOR AND MAKE CONTACT WITH RESIDENT. REQUEST THEY KEEP THE NOISE DOWN AND THAT A REPORT WILL BE SUBMITTED TO MANAGEMENT. BE POLITE, BE PROFESSIONAL, BE FIRM.

    5. ADD NOTES IN REPORT DESCRIBING ENDING RESULT OF DISTURBANCE COMPLAINT.

    6. IF REPORTING PARTY REQUESTED A FOLLOW UP MAKE CONTACT AND INFORM THEM OF THE ENDING RESULT.

  3. IF NOISE CAN NOT BE HEARD:

    1. MAKE CONTACT WITH REPORTING PARTY. SOME RESIDENTS WILL REQUEST A LGP OFFICER TO VERIFY NOISE FROM INSIDE THEIR UNIT/APT. THIS HELPS MANAGEMENT BY VERIFYING THE NOISE. ALWAYS INFORM YOUR SUPERVISOR BEFORE ENTERING A UNIT AND USE YOUR BODYCAM. REQUEST SUPERVISOR ASSISTANCE IF YOU ARE UNCOMFORTABLE ENTERING THE UNIT ALONE OR IF YOU DO NOT HAVE A BODYCAM.

    2. ADD AUDIO FILE REQUESTING PERMISSION TO ENTER RESIDENT’S UNIT TO VERIFY NOISE.

    3. IF NOISE CAN BE HEARD FROM INSIDE UNIT ADD AUDIO FILE OF NOISE IN SILVERTRAC.

    4. ADD NOTE AS TO THE TYPE OF NOISE THAT CAN BE HEARD.

    5. MAKE CONTACT WITH UNIT CAUSING DISTURBANCE. REQUEST THEY KEEP THE NOISE LEVEL DOWN.

    6. ADD NOTES IN REPORT DESCRIBING ENDING RESULT OF DISTURBANCE COMPLAINT.

PHOTOS
BEFORE SUBMITTING PHOTOS CHECK TO MAKE SURE THEY ARE CLEAR, NOT SIDEWAYS OR UPSIDE DOWN, ETC. RETAKE PHOTOS IF NECESSARY.

**REMINDER: Client’s have and will continue to use our reports to issue leasing violations and evictions. These reports are also sent to the corporate legal departments of our clients and may be used in court. Please provide detailed reports and check your spelling before submitting.